Automatic incident management and response (IRP/SOAR&SGRC)

When it is not possible to use defenses that block a threat automatically, the SOC analyst steps in. To avoid missing a potential incident, the analyst must examine a multitude of ambiguous suspicions, most of which turn out to be false alarms. With so much information and decisions, there is a high risk of getting bogged down in routine, losing competence in solving the same cases, or missing something important.

To support the analyst, the incident management and response automation systems were found. They can help minimize routine with the aggregation of single-type suspicions, data enrichment, requests for information from users; speed up incident response at steps where human confirmation is not required; do not miss important stages of investigation, etc. And for SOC management – it’s a great way to reduce staff starvation, save payroll, track SLAs and automate formalized interaction processes within a department.

It may be worth going further in cyber security management. SGRC-systems cannot only manage standards and regulations, operational and cyber risks, generate reports for regulators and auditors but also to organize the process of managing vulnerabilities, third-party security or exceptions to the general course of all these processes. That is, to manage the information security processes of the organization as a whole.